General Troubleshooting: Installing Office 365įor questions or additional help, open a work order at, email or call the ITS Helpdesk at 26.You receive a "Something went wrong" error.There's more than just Word, Excel and PowerPoint! Download the individual Office 365 apps for your mobile device.įind out what other apps you can download! When you see the screen below, you are all done and ready to use Office 365. Sign-in with your Andrews email address and password.ĭuring the installation, the installer may offer you a 'walk-through' of Office 365 or you may skip to the end and wait for the installation process to finish. To reinstall Office, go to My Account, select the download link, and follow the installation instructions. If prompted, verify which type of account you are using: Select Organizational Account since this service is provided through Andrews University. Then, select Install Office > Run > Yes on UAC > Yes to install > Close. Follow the instructions to complete the installation.ĭo not restart, turn off your device or go offline during the installation process. The installation process may vary depending on the device you are using (Windows/Mac). Office 365 will start downloading and may take a few minutes. Sign-in with your Andrews email address and password at: Download & Install Office 365 Desktop Apps Download the offline installer from your account portal.
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